Cloud Call Logging
and Cloud Call Logging Lite are available on Crown Commercial Services G-Cloud
12.
Problems Addressed
Demands on staff time are rising and so
are the costs and effort involved in running your call logger effectively.
You never know when you will need the
information in the call logger and you must be sure that everything is
operating as it should.
Solution
Atereo’s Cloud Call Logging saves on the cost of buying a call logger and the annual maintenance charge; you just pay a highly cost-effective, predictable service charge.
Atereo’s Cloud Call Logging saves you the hassle of running your call logging yourself, not only freeing up your valuable time but also giving you peace of mind.
With Atereo’s Cloud Call Logging you know your systems are monitored closely and that any problems, for example with data collection, will be highlighted quickly and resolved.
Atereo’s Cloud Call Logging is tailored to your individual needs, ad hoc and periodic, and comes right first time, every time, when you need it, against a Service Level Agreement.
Entry Level
Cloud Call Logging Lite:
provides a daily report on the status of your call data, that it is being received and processed
provides a daily report indicating exceptions you may need to look into
provides up to 5 ad hoc call detail reports per month on e.g. security or service issues
Enterprise Level
Cloud Call Logging :
provides a daily report on the status of your call data, that it is being received and processed
provides a daily report indicating exceptions you may need to look into
provides a tailored suite of weekly and monthly reports
provides unlimited ad hoc reports per month on e.g. security, network, performance or service issues
provides updates to directory and tariff information
helps with cost control and carrier bill validation
helps with network capacity planning
helps identify unused or under-utilised equipment still being charged for
