Atereo Hunt Group Plus (Agent-less Contact Centre)

Atereo Hunt Group Plus is a cost-effective way of deploying contact centre technology for work groups, helpdesks, university clearing, box offices, or leisure centres. 

Atereo Hunt Group Plus improves the service you offer to incoming callers. 

Problems Addressed

You need some of the features of a contact centre without shelling out on extra contact centre seats or undertaking the extensive agent training required.

You don’t know how many calls to your work groups, helpdesks, university clearing, box offices, or leisure centres are not getting through or, worse, just getting ringtone and being abandoned.

You need better management information on phone based agents, both real-time and historic.  

Solution

Atereo Hunt Group Plus is telephone system-independent and does not tie you in to a particular manufacturer or proprietary technology. 

Atereo Hunt Group Plus works with all major VoIP and traditional telephone systems and is far cheaper than deploying contact centre seats.

With Atereo Hunt Group Plus you can save money on both equipment and staff while improving performance and customer service.

Atereo Hunt Group Plus is easy to deploy because your Agents don't require any training, they just answer the phone as they do normally.

Atereo Hunt Group Plus can be configured with custom IVRs to route calls more effectively and reduce caller waiting time.

With Atereo Hunt Group Plus, you know, in real-time, how many calls you are receiving, how long they are waiting and how many you are answering.

Atereo Hunt Group Plus provides comprehensive real-time and historic management information.

Atereo Hunt Group Plus provides less waiting time and better service for callers.  

 Features and Benefits: