Atereo Patient Service Finder

Atereo Patient Service Finder is a new mobile app for NHS Trusts that improves communication for both patients and staff.

Problems Addressed

Many NHS Trusts want to save money by adopting self-service solutions to reduce staff in customer focused positions.

Speech recognition is one such self-service solution but callers may not like it or may find it hard to navigate.

The NHS is keen to reduce pressure on A&E.

The NHS is increasingly encouraging patients to use apps to choose the services available which best suit their needs.

Solution

Atereo Patient Service Finder App

saves you money by improving communication for patients
is an easy-to-use, cost-effective alternative / supplement to speech recognition systems
provides electronic service directories which cut the number and handling time of calls to your Trust contact centres and switchboard, allowing you to make in-year savings
allows you to reduce pressure on A&E by giving patients up-to-date information on alternatives; this helps improve both patients' satisfaction and Trust KPIs
gives patients real-time, location-based, time-specific information, helping them make informed decisions on where to get the best access to care with the shortest waiting and travel time
includes a message broadcast system that lets you get information, e.g. on closures or public health announcements, to a large number of people, quickly, easily and at virtually zero cost
releases Trust switchboard operators and contact centre agents from having to answer lengthy inquiries from patients on the care choices they have

Features and Benefits:

self service

Atereo Patient Service Finder allows patients to access information at their own pace, improving their overall experience and satisfaction with your Trust.

easy to use

Atereo Patient Service Finder allows patients to easily identify the service they need and the contact options they have available.

opening hours

Atereo Patient Service Finder's flexible opening hours system allows patients to see when the services they need are open.

location-specific information

With Atereo Patient Service Finder , the information presented is tailored to the user's current location, allowing patients to decide where they access services.

pre-configured searches

With Atereo Patient Service Finder, searches can be pre-configured so the most important and regularly required information can be accessed with a single press.

wait times

With Atereo Patient Service Finder, real-time wait times can be displayed, allowing patients to make informed choices about the services they select.

secure

Atereo uses signed certificates and strong encryption to ensure that all information is both stored and transmitted securely.

iPhone and Android compatible

Atereo Apps are provided for both the iOS and the Android eco-systems.

easy to deploy

As part of the Atereo installation, Atereo produces customised apps for your Trust and deploys them in both the Apple Apps Store and the Google Play Store.

Screenshots:

iPhone

Android

"Excellent, not only did you answer the query, but gave us options on how to deal with it."

UK University